I understand your frustration with the error received within your company file, @Kathryn. Since the issue persisted, I can help you resolve this by suggesting another workaround.
First, are you using QuickBooks Desktop version 2022? If you do, I can recommend switching to a new version (2023) and converting the client's data there to help it perform seamlessly without issues.
Nonetheless, if you are using QuickBooks Desktop version 2023, I encourage you to call your support team to review your account and why the error message keeps appearing on your screen.
Here's how:
- Go to the Help menu at the top, then QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Give a short description of your error, then select Continue.
- Sign in to your Intuit account. Choose Continue and then Continue with my account.
- We'll email you a single-use code. Enter your code and tick Continue.
- Select to chat with us or Have us call you.
If you're interested in moving company files, we can check this article for additional guidance: Move your company files after you switch to a new version of QuickBooks Desktop.
You can still reach us if you need further assistance resolving issues within your company, notify us in the Comment section. Take care.
