1. Click on the plus (+) icon

2. Select Check or Expense under Vendors header

3. Select the customer from drop down that need refund

4. Go to Account under Account details = Accounts Receivable (A/R).

5. Enter the Amount = refund amount

6. Click on Save.

Refund receipts are often used when a customer credit card or ACH charge is rejected or returned and a bank feed deposit will need to be reduced by the amount "taken back", the refund receipt is posted to undeposited funds so that it can be included with other deposits.