This advice useless.  I have the same issue.  Says I have not logged in for 89 days.  Data file verified; no errors.  Arranged a call with support.  Guy is ignorant.  Wastes my time and knows NOTHING or feigning ignorance, when clearly this is a widespread issue.  I could live with 90 days.  Weekly is BS.  Oh, and the support guys said he shows I haven't logged in since March, which is absolutely not true.  More like once a week.