After finally getting a hold of someone and chatting for one hour.  They claim they can't even see the CC payment that my customer made on their end.  I can see the payment, I can see their information and I can see where QB charged me a $25 fee for the return.  They claim the customer has to resubmit their CC info, which cannot be correct.

QuickBooks Support is terrible. You can't expect me to go back to a customer over this, when all of the information is clearly here.