After finally getting a hold of someone and chatting for one hour. They claim they can't even see the CC payment that my customer made on their end. I can see the payment, I can see their information and I can see where QB charged me a $25 fee for the return. They claim the customer has to resubmit their CC info, which cannot be correct.
QuickBooks Support is terrible. You can't expect me to go back to a customer over this, when all of the information is clearly here.
