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Replying to:
Jovychris_A
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That should be easy to add a payee once the home currency isn't different from the currency used in credit card transactions, @baroqueplusplus.

 

Let's solve this by following my peers' instructions above. To route you, make sure to follow MariaSoledadG's recommendation to isolate this via a private browser and more: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-error-when-i-try-to-add-the-pay....

 

If the issue persists, I recommend contacting our Care Support team through QuickBooks Online. They have tools to pull up your account and review this further via screen share in a secure environment.

 

Here's how:

  1. Click the Help icon on the upper right-hand.
  2. Go to the Search tab and then hit Contact Us.

     
  3. Enter your concern and then hit Continue.

     
  4. Choose either: Have us call you or Chat with us.


     

Be sure to review their support hours so you'll know when agents are available.

 

Once all is good, take a look at this article about how to work with your latest bank feed transactions and how to add prior transactions in QuickBooks:

 

 

I'm still here if you need further assistance with bank feeds. We're always here to help. Take care and have a great business year.

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