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ZackE
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Thanks for getting involved with this thread, dswazes.
 

A PAP Premiere Bundle would be our ProAdvisor Premier Software Bundle.
 

This bundle currently includes the following:
 

  • QuickBooks Desktop training and certifications
  • QuickBooks Accountant Desktop 2023
  • 24/7 Customer Support

 

If you never subscribed to this bundle, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research into which products you have on the account, and go over your options with you.
 

They can be reached while using QuickBooks.
 

Here's how:

 

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.


     
  2. Click Contact Us.


     
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.


     
  4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

 

Be sure to review their support hours so you'll know when agents are available.
 

I've also included a detailed resource about ProAdvisor bundle license changes which may come in handy moving forward: Announcing changes to QuickBooks products & pricing + QuickBooks Desktop FAQs
 

Please feel welcome to send a reply if there's any additional questions. Have an awesome day!

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