I was also told when on 2021 the only solution was to upgrade to a "subscription".  I believe this problem began around the time Intuit wanted to go the subscription route with no dedicated support.  I quit using them for payroll because I would always get QBO only when I called and I do not use QBO I use Quickbooks Premier.  Was on QB desktop forced to switch to subscription and problem not resolved after forking out $2,500 and being told 2021 was not supported when it is supported until May 2024.  

I am not happy about my wasted money, down time and loss of business.