I was also told when on 2021 the only solution was to upgrade to a "subscription". I believe this problem began around the time Intuit wanted to go the subscription route with no dedicated support. I quit using them for payroll because I would always get QBO only when I called and I do not use QBO I use Quickbooks Premier. Was on QB desktop forced to switch to subscription and problem not resolved after forking out $2,500 and being told 2021 was not supported when it is supported until May 2024.
I am not happy about my wasted money, down time and loss of business.
