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Replying to:
JessT
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Hi McGuire9809,

 

Thank you for getting back to us. If the error still exists even on a clean company file, this is something that we need to check further. I also understand that you found a different folder that caused the popup, which then came back a few days after you deleted it. Have you tried scanning your computer with an antivirus or anti-malware?

 

Would you mind getting in touch with our QB Desktop Support so that they can use more tools to gather data and investigate this further?

 

  1. Click on Help.
  2. Choose QuickBooks Desktop Help.
  3. Choose Contact us.
  4. In the description field, enter a summary of the scenario and hit Continue.
  5. Click Message an agent.

 

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