Twice now I've started a chat with QB's help.  Having to re-explain everything each time.  Their responses are so slow, that I'm trying to get work done in between.  Sure enough, I switched company files and it crashed Outlook 365.   Then it crashed Chrome AND the CHAT window I was in with QB's!

I give up.  I don't have hours to spend on the phone.  How about someone from QB's actually SPEND the time to read this forum, see what's already been tried, and FIX WHAT'S BROKEN!