Hi there, @treadone23.
I appreciate you choosing QuickBooks and manually moving your transactions or data from one version to another. I also understand time-consuming it is to encounter crashing while working. I’d like to turnaround this experience by routing you to the right support.
There's an in-progress report about the error you received when opening a company file. To link your account to the list of affected users, I recommend reaching out to our Customer Care team. This way, you'll be able to get updates and learn when a solution is available.
Here’s how:
- Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu.
- You can also press F1 on your keyboard to bring up the same Help panel.
- Give a brief description of your issue.
- Click Continue.
If you want to review the steps in fixing the program that crashes, see this article: Solutions for When QuickBooks Stops Working.
Get back to us here if you have other questions or concerns about your QuickBooks account. I’ll be here to help you. Take care.
