Thanks for hopping into this thread, @paula24_myweb. 

I want to provide you with the correct troubleshooting steps for your issue. May I know the specific error or message you encountered while updating?

In the meantime, you can check out this article: Fix QuickBooks Desktop Update Errors. It provides general troubleshooting pointers for resolving update errors in QuickBooks Desktop. 

You can also enter a specific error number or error message in the Search field to get the resolution.

I'm looking forward to hearing and helping you again. Take care!