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Hi there, @RU10.
Thank you for the insights you've shared about the matter to give awareness to other users.
I understand that this needs to be looked over. I encourage you to contact our Customer Care Support team again. This way, this issue would be investigated further.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
To ensure we address your concern on time, check out our support hours.
Keep us posted if you have other concerns, @RU10. We're always here to help. Have a great day.