LieraMarie_A
QuickBooks Team

Other questions

Hi there, @RU10.

 

Thank you for the insights you've shared about the matter to give awareness to other users.

 

I understand that this needs to be looked over. I encourage you to contact our Customer Care Support team again. This way, this issue would be investigated further.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
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To ensure we address your concern on time, check out our support hours

 

Keep us posted if you have other concerns, @RU10. We're always here to help. Have a great day.