Thank you for trying to help.

That was the first thing I have tried (multiple times and for a couple of days on end) before sending this message.

I think the link that you are using for Standard Bank online banking may be incorrect.

The link is supposed to be https://onlinebanking.standardbank.co.za, but when I edit my sign in info, it displays as https://www.standardbank/standardbank/. This can't be edited by me (see screenshot)