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Hi @Inanda Leeb,
I appreciate you for dropping by here in the Community. I can help you get the support you need to get back on track with sending customer statements.
Since the problem persists after following the recommended troubleshooting steps, I recommend contacting our QuickBooks Support Team. They'll be able to check the issue further and provide additional troubleshooting for emailing statements.
Here's how you can reach them:
- Open QuickBooks Desktop.
- Click the Help tab at the top menu bar.
- Select QuickBooks Desktop Help.
- Enter your concern, then hit Continue.
- Choose Get a callback.
Additionally, I recommend visiting the following article to know more about how to set up Outlook or secure webmail in QuickBooks: Connect your email to QuickBooks Desktop.
Please know that you can reach out to me anytime you need assistance with emailing transactions in QuickBooks. Take care.