Thanks for letting us know that you already cleared your cache, MichaelOD.
In this case, I would recommend reaching out to our phone or chat support teams. They can take a closer look at the bank transaction and check why you're unable to resolve the difference.
Here's how to reach out to them:
- Click the Help menu in the upper-right hand corner of your QBO account.
- Type in "Talk to a human" in the chatbox, then press Enter.
- Select Get help from a human.
- Click Chat with us or Have us call you
More details about their contact details are discussed here: QuickBooks Online Support.
Let me also share these articles for additional reference when managing your banking transactions in QBO:
You can always reply to me or join us again here anytime have other questions. We're always here to guide and assist you.
