Other Questions

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In this case, I would recommend reaching out to our phone or chat support teams. They can take a closer look at the bank transaction and check why you're unable to resolve the difference. 

Here's how to reach out to them:

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter.
3. Select Get help from a human.
4. Click Chat with us or Have us call you

More details about their contact details are discussed here: QuickBooks Online Support.

Let me also share these articles for additional reference when managing your banking transactions in QBO:

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• What To Do If You Can’t Find Downloaded Transactions in QuickBooks Online

You can always reply to me or join us again here anytime have other questions. We're always here to guide and assist you.