We want to make sure you have a positive experience and avoid situations like this in the future. Let me route you to the best support to help you fix this immediately, @logiclayer.
Lockout occurs after multiple incorrect login attempts. For a case like this, I recommend contacting our Technical Support. They have the necessary tools to check the status of your account and see the charges in a secure environment.
Here's how:
- Login to your QuickBooks Online company.
- Click the Help menu in the upper-right-hand corner.
- Proceed to the Assistant tab.
- Type "contact support" into the chat box and press Enter.
- Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
- Click Ask about something else, then enter a short description of your concern.
- Choose between Have us call you or Start a Chat.
Our support hours for Plus, Essentials, and Simple Start are Monday-Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day.
You can also visit this article to assist if you can't sign in to your QuickBooks Online account. It includes steps to fix sign-in issues: Recover your Intuit Account.
Additionally, visit this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, payments, and how you can manage your billing info in QuickBooks.
Our Team will work on this diligently. We greatly appreciate your cooperation. Keep us posted if you have other questions about account concerns. We'll always be here to help.
