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Replying to:
ShangY
QuickBooks Team
QuickBooks Team
Sunday

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I appreciate you reaching out and sharing the details of your concern, @leona224.

 

Based on your description, this issue requires a closer look at your account, which involves your personal information. Since this is a public forum, I highly recommend contacting our Live Support Team to assist you. Rest assured, you're in good hands.

 

Here's how:

 

  1. Select Help (?) icon at the top.
  2. Proceed to the Search tab to activate the Contact Us button.
  3. Click on Contact Us.
  4. Type your concern in box and hit Continue.
  5. You can choose to have our experts call you or chat with live support.

 

Phone support for Plus, Essentials, and Simple Start users is available on weekdays from 8:30 AM to 6:30 PM AEDT while Chat support is available on weekdays from 7:00 AM to 10:00 PM AEDT and on weekends from 8:00 AM to 8:00 PM AEDT. For QuickBooks Advanced,  weekend support is offered from 8:00 AM to 6:00 PM AEDT.

 

If you have any further concerns, please let us know.

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