I appreciate you reaching out and sharing the details of your concern, @leona224.
Based on your description, this issue requires a closer look at your account, which involves your personal information. Since this is a public forum, I highly recommend contacting our Live Support Team to assist you. Rest assured, you're in good hands.
Here's how:
- Select Help (?) icon at the top.
- Proceed to the Search tab to activate the Contact Us button.
- Click on Contact Us.
- Type your concern in box and hit Continue.
- You can choose to have our experts call you or chat with live support.
Phone support for Plus, Essentials, and Simple Start users is available on weekdays from 8:30 AM to 6:30 PM AEDT while Chat support is available on weekdays from 7:00 AM to 10:00 PM AEDT and on weekends from 8:00 AM to 8:00 PM AEDT. For QuickBooks Advanced, weekend support is offered from 8:00 AM to 6:00 PM AEDT.
If you have any further concerns, please let us know.
