Hi helm2022, 

I'm here to help ensure this is taken care of for you.

As much as I'd love to check this, I'm unable to pull up your account here in the Community space for security purposes.

That said, I highly suggest contacting our Support team. They have tools that can check your account in a secure environment and to further check the status of your funds. 

Here's how to reach them:

1. Log in to your QuickBooks Online account.
2. Go to the Help menu at the upper right.
3. Choose Contact Us.
4. Enter short description of the issue on What can we help you with? box.
5. Click Let's talk.
6. Select Get a callback or Chat.

Please leave a comment in this thread if you have follow-up questions about this. I'm more than ready to help.