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NEW Connect to DBS IDEAL direct bank feeds Click here

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Replying to:
katherinejoyceO
QuickBooks Team

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Thanks for visiting the Community, @Margie- MGL. Let's figure out why you're experiencing this unexpected behavior in your invoices.  

 

First off, I'd recommend using an incognito or a private window to check whether this has something to do with your browser. If proven, perform the necessary troubleshooting steps on your default browser to fix it.  

 

To start a private or incognito window, open any supported browser. Then, refer to these following shortcut keys below:

 

  • Google Chrome: press Ctrl + Shift + N.
  • Mozilla Firefox: press Ctrl + Shift + P.
  • Internet Explorer: press Ctrl + Shift + P.
  • Safari: press Command + Shift + N.

 

Log in to your QuickBooks and check to see if you're able to see the VAT line on the invoice. If you do, that means you're going through a browser-related issue. Go back to your default browser and follow the steps to clear the cache and cookies.

 

If none of the steps work, try using a different supported browser.

 

For future reference, read through this help article: Receive payments for an invoice. It helps you learn about keeping track of your customer's payments. 

 

Visit again if you have additional questions, @Margie- MG. We're always delighted to help you more. 

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