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This is not the kind of service we want you to experience, NikkiFL.
Since we have tried the possible solution above, I suggest reaching out again to our Customer support team. They can take a look at your account and verify what causes the unexpected behavior. Here's how:
- Go to the Help icon.
- Tap Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Choose I still need a human, then click Contact us.
- Select Get a callback or Send a message to start a conversation.
Keep us posted on how your call goes by leaving a comment below. I'm always here to help. Stay safe always.