Manage customers and income

This is not the kind of service we want you to experience, NikkiFL.  

Since we have tried the possible solution above,  I suggest reaching out again to our Customer support team. They can take a look at your account and verify what causes the unexpected behavior. Here's how:  

1. Go to the Help icon.
2. Tap Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation. 

Keep us posted on how your call goes by leaving a comment below. I'm always here to help. Stay safe always.