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Hello @dbs ideal customer,
I appreciate you for reaching out to us here in the Community. I can help you request support for your bank in QuickBooks Online.
Since you're unable to find the option using the instructions above, I can provide you with alternative steps. You'll need to click the Still can't find your bank? option in the Banking section.
Please follow these steps:
You can also check this article for more details about bank feeds, like the support format and file size or how to categorise transactions in Quickbooks: Manually upload transactions into QuickBooks Online.
Feel free to hit that Reply button if you have additional questions related to banking. Have a great day ahead.