Today an older computer running windows 7 and quickbooks pro 2014 died.  Only using windows 7 because thats what quickbooks  2014 requires. 

So the salesperson suggested the online version.  I ask VERY SPECIFICALLY if I can upload my company backup file to create an online version of Quickbooks.  I am told YES, you can, no problem.  So I pay for a year subscription, go through the entire process, get to the point where I have to upload my company info except the option to upload a backup file is not there.  In fact you have to have your current dekstop version be the latest version and you have to have it up and working .  YOU CAN NOT MIGRATE TO ONLINE VERSION FROM A BACKUP COMPANY FILE.

I have been using Intuit software and/or quickbooks since I started my business almost 20 years ago.  I spent an entire day trying to get this resolved and am nowhere near having it resolved.    If this is the customer service experience I should expect  with online version of quickbooks.  no thanks.  I am now looking for a totally different program,  I can't waste an entire day and get nowhere