Today an older computer running windows 7 and quickbooks pro 2014 died. Only using windows 7 because thats what quickbooks 2014 requires.
So the salesperson suggested the online version. I ask VERY SPECIFICALLY if I can upload my company backup file to create an online version of Quickbooks. I am told YES, you can, no problem. So I pay for a year subscription, go through the entire process, get to the point where I have to upload my company info except the option to upload a backup file is not there. In fact you have to have your current dekstop version be the latest version and you have to have it up and working . YOU CAN NOT MIGRATE TO ONLINE VERSION FROM A BACKUP COMPANY FILE.
I have been using Intuit software and/or quickbooks since I started my business almost 20 years ago. I spent an entire day trying to get this resolved and am nowhere near having it resolved. If this is the customer service experience I should expect with online version of quickbooks. no thanks. I am now looking for a totally different program, I can't waste an entire day and get nowhere
