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Thanks for joining this thread, @Leahkershner1103.
To resolve the said issue about the multi-user errors, let's ensure to update the product to its latest release. The program will work with multi-user if you're using QuickBooks Desktop 2022 R3.
If the issue persists, I suggest contacting our support team to check your account further.
Here's how you can reach them:
- Open QuickBooks.
- Proceed to Help, then choose QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue.
- Choose Let's talk, and then select a way to connect with us.
Additionally, let me share this resource to help set up a multi-user network so computers on your network can access your company files: Multi-user setup.
Keep in touch if you continue to experience the said issue. I'll be around to provide additional input to resolve your concern. Stays safe!