Hello there, @Fern2.

I understand that there isn't a Preferences option for QuickBooks Desktop for Mac, what we can do is to verify and rebuild your company data.

Here's how:

1. From the File menu, highlight Utilities.
2. Select Verify data.

Once done, rebuild your company data. I'll guide you how:

1. From the File menu, highlight Utilities.
2. Select Rebuild data.

You can also contact our Technical Support team if you've already tried the steps I provided above and you still have the same issue.

To connect with a representative:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Mac Desktop.
3. Click Company File.
4. Scroll down a little bit and click Get Phone Number.

Additional details on what you can expect when you try to verify and rebuild data are in this article: Verify and Rebuild Data in QuickBooks Desktop. It has the common reasons why you'd want to do a verify and rebuild data along with what to expect during the verification process.

Let me know how it goes by dropping a comment below. I'm more than happy to help. Take care!