Hi there, Rediesel,

I'm here to help you today. The issue ma be due to an incorrect password or damaged Windows user permission.

To fix this, you can perform these recommended solutions shown below:

Step 1: Create Windows users and give them administrator rights.

Step 2: Enable Hidden Admin in Windows

1. Open the command prompt in Administrator mode.
       * Right-click the Windows Start button and select Command Prompt (Admin).
       * If you get a User Account Control window that asks for permission, select Yes.
2. On the command prompt, type net user administrator /active:yes.
3. Wait for the confirmation that the command was successful then log out.
4. The login screen will now show the Administrator account.

Step 3: Try a different computer.

If the same issue persist, I recommend contacting our QuickBooks Desktop Support Team. They can remove the password so you can continue working on your file. Due to COVID-19 (Coronavirus), support  is currently limited to chat only. 

Here's how to contact our support team:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose Start messaging to connect with a support expert.

Keep me posted if there's anything else you need. I'm always around here in the Community to help.