Hi there, Rediesel,
I'm here to help you today. The issue ma be due to an incorrect password or damaged Windows user permission.
To fix this, you can perform these recommended solutions shown below:
Step 1: Create Windows users and give them administrator rights.
Step 2: Enable Hidden Admin in Windows
- Open the command prompt in Administrator mode.
* Right-click the Windows Start button and select Command Prompt (Admin).
* If you get a User Account Control window that asks for permission, select Yes. - On the command prompt, type net user administrator /active:yes.
- Wait for the confirmation that the command was successful then log out.
- The login screen will now show the Administrator account.
Step 3: Try a different computer.
If the same issue persist, I recommend contacting our QuickBooks Desktop Support Team. They can remove the password so you can continue working on your file. Due to COVID-19 (Coronavirus), support is currently limited to chat only.
Here's how to contact our support team:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter your concern, then select Continue.
- Choose Start messaging to connect with a support expert.
Keep me posted if there's anything else you need. I'm always around here in the Community to help.
