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I appreciate you getting back to us and sharing your insights with is W-2 issue, dan14.
Since you already tried all the recommendations in this thread and still getting the same problem, I highly recommend contacting our Support Team. Our representatives can escalate this concern to our engineers who creates an investigation with recurring problems in QuickBooks Online.
To get our Support Phone number, sign in to your account and follow these steps:
- Click the (?) Help menu at the top right section of your QBO Dashboard.
- Tap the Contact us button.
Kindly post an update here on how the call goes, as I want to make sure you're taken care of. If you need anything else in QuickBooks, let me know so I can get back to you immediately. Have a lovely day!