Thanks for responding @ross.kovelman,

Having said that, I would suggest contacting Technical Support directly to assist you further. They can do a screen share session with you and determine exactly what the problem is.

Follow this link to speak with one of our phone agents:  <a rel="nofollow" target="_blank" href="https://help.quickbooks.intuit.com/en_US/contact">https://help.quickbooks.intuit.com/en_US/contact</...>

We appreciate your patience.