Hello there, @Denise37. I’ll assist you with how they can access the workforce in QuickBooks Online.

If an employee's unable to access QuickBooks Workforce, make sure that they got an invite to the page.

Here’s how:

1. Select Employees, then Payroll.
2. Choose the option to Add employee.
3. Include your employee's contact information, such as their email address. This will prompt your employee to view his or her pay stubs and W-2s. An email will be sent to them with details on how to set up their Workforce account. Select the Ask this employee to input their personal, tax, and banking information with QuickBooks Workforce checkbox if you want your new employee to enter their personal information.
4. Select Done.

You can also check this article for additional details on inviting your employee to QuickBooks Workflow to see pay stubs and W-2. You can also invite many employees at the same time in the article provided.

Alternatively, I added an article that gives you more information about managing employees in QuickBooks Online.

• Correct your employee's Social Security number.
• Set up your company's payroll for direct deposit.

 
If the issue persists, I suggest executing the troubleshooting steps to have the best experience in navigating QuickBooks Online.

Here’s how:

• Refresh or restart your browser.
• Use an incognito or private browser.
• Clear the browser’s cache.

Please let me know how it goes. I’ll be here to provide more information.