I appreciate you for trying the steps laid out by my colleague, pws3.

At this time, it would be best if one of our Phone Support agents will do a screen-share with you and verify what causes the issue.

Let me guide you how:

1. Click the ? Help icon.
2. On the Assistant tab, select Talk to a human.
3. Enter, The system keeps asking for a confirmation code.
4. Select I still need a human.
5. Click Get help from a human.

You can also visit our Help page for some information on how to manage your accounts: Account management.

I'm just a post-away if ever my assistance is in need. Keep safe!