I appreciate you for trying the steps laid out by my colleague, pws3.
At this time, it would be best if one of our Phone Support agents will do a screen-share with you and verify what causes the issue.
Let me guide you how:
- Click the ? Help icon.
- On the Assistant tab, select Talk to a human.
- Enter, The system keeps asking for a confirmation code.
- Select I still need a human.
- Click Get help from a human.
You can also visit our Help page for some information on how to manage your accounts: Account management.
I'm just a post-away if ever my assistance is in need. Keep safe!
