Downloading all of the updates in QuickBooks is a good place to start to fix errors like this, hsmithcpa.

Since you're still getting the same behavior when e-filing your W-2's, I'd suggest giving us a call. We can further check what's causing the error and fix it for you. This way, you can submit the forms before the deadline.

Here's how to get our contact number:

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop, and then choose your version.
3. Click the Running Your Business in QuickBooks topic.
4. Select the Basic, Standard, or Enhanced Payroll sub-topic.
5. Scroll down and click the Get Phone Number button.

Please let me know if you need anything else. Thanks for dropping by.