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Hi @jndnclean,
Thank you for joining the thread and also sharing a screenshot.
The steps I provided above are for QuickBooks Online (QBO) Payroll. I'd like to ask for more information on the type of payroll service you have. Take a look at the screenshot below for reference:
I suggest you view this article as well: File your W-2 forms. It has a complete list of steps on how you can file your W-2 form via several payroll services.
I'm looking forward to hearing back from you. Tag me in your comment below, and I'll be sure to get back to you.