Hello, @KLAINC.
I understand the impact of any delay in resolving this on-going issue. Let me route you to the best available support so we can further assist you with generating the payroll report.
Since you already performed all the troubleshooting steps, I'd recommend contacting our Technical Support team. This way, you'd be added to the affected users' list. Once updates are available, you'd be notified through an email. Just make sure to provide your name, updated email, and the investigation number INV-49928.
- Go to the Help menu.
- Choose QuickBooks Desktop Help.
- Click the Contact Us button.
- Enter a short description of your concerns under the Ask a question field.
- Click Continue.
- Select how'd you like to contact us:
- Get a callback
- Start a chat.
You can refer to this article to learn more detailed information about the support we offer at Intuit and its availability: Support hours and types.
I appreciate your patience while we're working on this. If you have any other questions, feel free to comment below. Have a great day.
