Hello, Madelyn.

I attempted to contact support as you suggested.  I waited in the "we'll be with you in 5 minutes" screen for over 45 minutes.  Eventually QBO logged me out and my place in line was lost.

While I was waiting "5 minutes", the case # displayed was [see attached].

I look forward to the opportunity to be added to the list of impacted customers - for what that might be worth.

I am still at a loss to fathom how a bug or data error like this has stumped a large financial software company for 2 years - so far.