Hello, Madelyn.
I attempted to contact support as you suggested. I waited in the "we'll be with you in 5 minutes" screen for over 45 minutes. Eventually QBO logged me out and my place in line was lost.
While I was waiting "5 minutes", the case # displayed was [see attached].
I look forward to the opportunity to be added to the list of impacted customers - for what that might be worth.
I am still at a loss to fathom how a bug or data error like this has stumped a large financial software company for 2 years - so far.
