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I'm here to make sure we get this sorted out, @marual72.
Do you know if these employees are meeting the wage bases set by the IRS? You can click on this link to learn the wage base limit: Topic No. 751 Social Security and Medicare Withholding Rates.
It is also possible that their W-4 status has been set to 'Do Not Withhold' by mistake. Here's how to check if an employee was set to Do Not Withhold:
- Go to the Employees menu, then select Employee Center.
- Double-click on the employee’s name.
- Go to the Payroll Info tab, then select Taxes.
- Check the Filing Status under the Federal and State tabs.
To give you more troubleshooting steps on how to fix payroll setup when taxes aren't calculating, check out these articles:
- Payroll items on a paycheck are not calculating or are calculating incorrectly
- QuickBooks Desktop calculates wages and/or payroll taxes incorrectly
Please let me know if you need further assistance. I'll be around to help. Have a good one.