I have followed your instructions and contacted Help twice for the same issue.  I need to delete a payroll for Q1, 2020, even though it still fits within the requirements to cancel.  I have spent a total of 2 hours while the professionals did what I believe I should be able to do.  

The first time, after over an hour I was able to see that the item was voided.  The next day I go back and the item is no longer voided.  So I am on the phone again - another hour.  Agent asks if I am happy - will I complete a survey.  Yes - sure.  This was Friday - it is not Sunday night - so to get ahead - I decide to update my payroll and file my 941 - and the voided check is back yet again.

I am not just upset.  This is beyond ridiculous.  CAN SOMEONE PLEASE CHECK TO SEE IF THERE IS A BUG.  AND IF ANY PRODUCT MANAGERS ARE LISTENING - FIX THE PROCESS OF HAVING TO CALL AN AGENT AND SPEND 2 HOURS TO VOID A CHECK!!!!!!!!!

This is not customer service.