I have followed your instructions and contacted Help twice for the same issue. I need to delete a payroll for Q1, 2020, even though it still fits within the requirements to cancel. I have spent a total of 2 hours while the professionals did what I believe I should be able to do.
The first time, after over an hour I was able to see that the item was voided. The next day I go back and the item is no longer voided. So I am on the phone again - another hour. Agent asks if I am happy - will I complete a survey. Yes - sure. This was Friday - it is not Sunday night - so to get ahead - I decide to update my payroll and file my 941 - and the voided check is back yet again.
I am not just upset. This is beyond ridiculous. CAN SOMEONE PLEASE CHECK TO SEE IF THERE IS A BUG. AND IF ANY PRODUCT MANAGERS ARE LISTENING - FIX THE PROCESS OF HAVING TO CALL AN AGENT AND SPEND 2 HOURS TO VOID A CHECK!!!!!!!!!
This is not customer service.
