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Replying to:
Clark_B
QuickBooks Team

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I appreciate you returning to this thread and providing an update about your concern, @ibranum

 

I understand the importance of filling out W2 in QuickBooks Online Payroll (QBOP). 

 

I appreciate you for performing the troubleshooting steps to fix the issue. Since it persists, I suggest contacting our support to further check what's causing this and determine possible solutions. 

 

Here's how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

For more detailed steps, please refer to this article: QuickBooks Online Support.

 

In case you need steps on how you can send W-2s paper copies to your employees, you can read this article: Print your W-2 and W-3 forms.

 

If you have any questions, feedback, or concerns regarding your W-2s, please don't hesitate to come back to the Community, @ibranum. I'll be here to assist you.

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