I appreciate you returning to this thread and providing an update about your concern, @ibranum.
I understand the importance of filling out W2 in QuickBooks Online Payroll (QBOP).
I appreciate you for performing the troubleshooting steps to fix the issue. Since it persists, I suggest contacting our support to further check what's causing this and determine possible solutions.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
For more detailed steps, please refer to this article: QuickBooks Online Support.
In case you need steps on how you can send W-2s paper copies to your employees, you can read this article: Print your W-2 and W-3 forms.
If you have any questions, feedback, or concerns regarding your W-2s, please don't hesitate to come back to the Community, @ibranum. I'll be here to assist you.
