Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
ChiefBridgeFuser
Level 3

PDF Paystub for One Employee missing

Just finished forced upgrade to QB Premier Pro 2023 to run payroll.  Emailing paystubs failed after sending 2 of the 8 that had to go.  By emailing one at a time, narrowed it down to a single employee.

 

Turns out, the PDF for this employee's paystub can't be viewed/displayed/printed.  Message displayed is "Your payroll was process successfully but Quickbooks was not able to open this employee paystub."  As suggested, I restarted QB but with no change.

 

All other of the paystubs were generated correctly.

 

What caused this?  Can a paystub PDF be regenerated outside of running a payroll?  Will it happen again?

 

Price for QB desktop went up 4x and quality is demonstrably down.  Time to shop around.

 

 

Need to get in touch?

Contact us