Good evening, @kbatson.
Thanks for joining in on this thread. Allow me to point you in the right direction to get this handled.
Since none of the steps above worked, I recommend contacting our Payroll Customer Support Team for further assistance. Here's how:
- Go to the Help icon in the top right-hand corner.
- Tap the Contact Us button/hyperlink.
- Enter your question/problem and press Let's talk.
- Scroll down and select to Get a callback.
It's that easy!
Keep us updated on how it goes. We're always here to lend a helping hand. Have a wonderful Friday!
